Shipping & Returns
Shipping Information
Standard Shipping (UK):
- Delivery Time: 3–5 working days
- Carrier: Royal Mail / Evri / DPD (depending on size and weight)
- Dispatch Time: Orders are typically processed within 1–2 business days
- Cost: Free standard shipping on all orders over £50
- Tracking: All orders come with a tracking number once dispatched
International Shipping:
- Currently available to select regions
- Delivery times and costs vary by destination
- Customs and import duties may apply and are the responsibility of the customer
Returns & Exchanges
We want you to love your LUNIQ product. If for any reason you're not completely satisfied, you may return your item within 14 days of delivery.
Eligibility:
- Item must be unused, in original. packaging, with all accessories included
- Proof of purchase (order confirmation) is required.
- For hygiene reasons, opened or used beauty devices cannot be returned unless faulty.
How to Return
- Email our customer care team at support@luniqbeauty.com with your order number and reason for return
- We'll provide return instructions and a return address
- Once received and inspected, refunds will be issued to your original payment method within 5–7 working days
Faulty or Damaged Items:
If your item arrives damaged or develops a fault within 6 months, we’ll repair, replace, or refund it in accordance with UK
consumer rights. Please contact us with a photo and description.